#3
Your new retail storefront could be the next big immersive shopping destination.
Physical retail is going phygital, from augmented and virtual reality experiences that put a futuristic spin on shopping, to magic mirrors, selfie booths, interactive games and high-tech installations. Top shops like Nike, Nordstrom, Foot Locker, and Sephora have already found success, with more retailers looking at retail-tainment in physical shops to bring footfalls back after COVID-19.
Embracing phygital makes sense – and dollars. Retailers typically see a 2-3% lift in order value after installing digital screens, and 84% of shoppers say they enjoy interacting with them. 55% of retailers are investing in in-store experiences. But phygital retail should not be siloed from your online store and mobile apps. Products, pricing, offers, and content should be consistent and seamless across touchpoints to enable a true omnichannel customer experience.