AI-first Possibilities
Take Flight

Enterprise AI as a co-pilot for transformation across the aviation value chain

Navigating Today’s Headwinds

Challenges Facing Aviation CXOs

Understanding the challenges CXOs face today is key to building solutions that drive growth and improve efficiency in a fast-changing aviation industry.

CX.AI (Customer Experience)

Digital travelers expect seamless, connected journeys. Personalization and real-time updates are essential.

OPS.AI (Operational Performance)

Airlines face rising costs, fuel price swings, and staff shortages, made tougher by global uncertainty and supply chain issues.

REV.AI (Revenue)

With blended travel on the rise, there’s a need to rethink offerings, schedules, and fleet use to keep pace with demand.

ECO.AI (Sustainability)

Reaching NetZero by 2050 calls for innovation, from boosting Sustainable Aviation Fuel (SAF) availability to tracking emissions and meeting the push for greener travel.

Steering the Future of Aviation

AI-first Aviation Transformation

AI is transforming the aviation industry, with the sector projected to reach $10 billion by 2030 and an impressive 35 %+ CAGR. Infosys, through its AI-first solutions and Infosys Topaz, is pushing the boundaries of innovation to redefine passenger experiences, operational efficiencies, and sustainable practices.

This comprehensive AI-first approach addresses challenges in passenger satisfaction, revenue optimization, operational excellence, and sustainability.

AI-first Highlights

Enhanced Travel Experiences

Creating seamless and personalized customer journeys.

Revenue Redefined

Accelerating revenue growth through advanced AI tools.

Operational Brilliance

Streamlined operations with predictive and proactive AI solutions.

Sustainability in Focus

Pioneering green travel practices and sustainable aviation fuel solutions.

Uncovering New Insights

Reimagined Passenger Experiences

Elevate passenger satisfaction and brand loyalty with AI-powered customer experiences. Through personalization, real-time travel updates, and baggage management, airlines can offer unforgettable journeys to every traveler.

Use Cases

AI-based trip personalization and real-time itinerary recommendations.
Baggage tracking and proactive re-accommodation during disruptions.
AI for enhancing airport efficiency and optimizing passenger flow.

Multilingual call center automation for seamless global support.
Automated content creation for engaging “While You Wait” experiences.

Lifting Profit Potential

Transformed Revenue Management

Infosys AI solutions help airlines meet evolving traveler expectations while staying on a strong revenue flight path. By using data smartly, airlines can craft dynamic pricing, tailored bundles, and personalized offers aligned with customer needs.

Use Cases

Dynamic and real-time pricing strategies for higher ROI.
Predictive demand systems for efficient resource allocation.
Automating campaigns to boost targeted marketing and sales.

Personalized recommendations for ancillary revenue growth.
Advanced loyalty program management to enhance retention.

Streamlining Every System

Optimized Operational Performance

Streamline operations with AI-driven insights that boost accuracy, service quality, and overall efficiency. From predictive maintenance to smarter resource planning, Infosys’ OPS.AI keeps operations running smoothly and on course.

Use Cases

Predictive analytics for real-time flight scheduling and preventive maintenance.
Crew and resource management optimized for disruption scenarios.
AI-driven baggage damage and claim handling processes.

Fuel cost optimization through AI-based hedging systems.
Streamlined IT operations, enhancing service desk productivity.

Taking Off Towards Sustainability

Sustainable Aviation Practices

Step into the future of green travel with Infosys’ cutting-edge sustainable practices. With AI-powered tools for carbon footprint reduction and SAF (Sustainable Aviation Fuel) tracking, sustainability no longer comes at the expense of efficiency.

Use Cases

Blockchain-enabled SAF credit tracking for transparency and credibility.
AI-generated carbon scorecards for accurate emission monitoring.
Real-time SAF lifecycle management to prevent double-counting.

Insights for optimizing energy consumption and improving fuel efficiency.
Comprehensive compliance with international sustainability regulations.