Relationship managers at a financial services organization were spending 50-60 percent of their time on administrative tasks such as credit reviews. These tasks diminished the time they could spend on client interactions. Infosys developed a prototype to automate information extraction from credible sources for credit reviews. The relationship manager then manually evaluates the findings before making a final recommendation about the client's credit quality.
The Credit Agent tool streamlined the credit review process and reduced the time managers spent on them by 50 percent, while maintaining their reliability and credibility. Beyond enhancing productivity, it helped the bank gain a competitive advantage.
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