A pharmaceutical company wanted to deliver faster answers to queries from their employees about a wide range of policy documents. Having to go through multiple documents, often in varied formats, led to slow response times. What they needed was a single chatbot that could answer employee queries quickly.
Using Azure OpenAI, Infosy created a semantic search solution that would extract information from the large volume of potentially relevant documents. The solution, leveraging Infosys Topaz, eliminates the need to manually browse for information in documents, enabling users to enter questions into a chatbot window and get a correct answer immediately.
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