A retail group’s operating platforms were unable to facilitate the scaling of the company’s home delivery services. Additionally, they couldn’t offer the option of online purchases and in-store pickup. Infosys leveraged Infosys Topaz to build a secure platform that would streamline the order management process. The unified inventory view it delivered, helped address the complexities connected to having hundreds of stores in a fulfillment model.
The platform ensured the availability of products and timely order fulfillment while improving customer experiences and corporate profitability. The company was also able to implement a “click and collect” scheme and scale their home delivery service.
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