A leading professional services firm noticed that video calls with their clients could result in post-call misunderstandings about the next steps on client projects. Infosys was hired to help synthesize the information shared during the calls and create a clearer path forward.
Infosys leveraged Azure OpenAI and Python to create a generative AI-based application, which enabled the origination of a process narration document in Word, along with a flow chart. The resulting materials guided future responsibilities for each division while also identifying key risks and controls. This helped the firm realize significant savings in time and effort on client projects while minimizing misunderstandings.
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