A leading business process management firm wanted to respond to HR policy-related queries from employees with information that is contextual, easier to understand, and available faster. The Infosys Generative AI Business Operations platform deployed, sifts through vast repositories of HR policy documents, comprehends and reasons with logic, and provides chat responses that are user-friendly, and context and scenario-specific.
This simplified the teams’ efforts to understand the requirements and eliminated the earlier need to scrutinize documents manually. It also enabled them to provide employees with answers in minutes (down from days), leveraging the generated responses that were accurate, multilingual, and conversational.
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