A global technology company needed an innovative solution to enhance their internal knowledge management and communications, with the objective of understanding and organizing unstructured data more efficiently to generate value from it. To meet this challenge, Infosys employed OpenAI’s GPT-3, GPT-3.5 Turbo, and GPT-4 (ChatGPT) for domain-specific post classification and newsletter generation. The implementation of these models, utilizing the capabilities of Infosys Topaz, delivered several benefits such as simpler knowledge management and optimized data management.
It helped improve the accuracy of search and classification results by 90 percent, while also increasing employee productivity, and enhancing regulatory compliance.
