Retail, CPG & logistics industries are undergoing the first of its kind internet-driven shift of power. Cloud technology is the catalyst for seamless online experiences. Explore the cloud transformations accelerated by Infosys Cobalt in these industries.
With global players competing in every parcel delivery market, it was a challenge for traditional postal companies to rise to market leadership. But the Belgium Post Group wanted to make a difference starting in the digital world.
They prioritized customer and employee satisfaction and partnered with Infosys for their digital transformation. Infosys innovated a set of mobile applications throughout their workflow, from packing and planning delivery routes, to ensuring final delivery accuracy. With a streamlined workflow powered by Infosys Cobalt, bpost reduced manual errors, delivering the best customer, employee and brand experiences possible.
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The Finnish Postal Service, locally known as the Posti Group, is one of the oldest companies in Finland. The company wanted to remain competitive by meeting the demands of the changing landscape of the mail and parcel logistics business.
Posti decided to modernize the way they operated – replacing legacy systems, moving to the cloud, and adopting AI and ML, among other changes. They chose Infosys as their digitization and innovation partner. Leveraging Infosys Cobalt’s many transformative solutions, Posti was able to introduce gamification, digitize their operations, and become a cloud-first, digital-native enterprise.
Kraft Heinz, one of the largest F&B companies in the world, decided to boost their digital capabilities. They embarked on a cloud migration journey with Infosys to create a singular data hub.
Infosys transformed Kraft Heinz into a cloud-based company in just nine months leveraging Infosys Cobalt. The migration resulted in immediately noticeable benefits such as improved performance and scalability, reliable tech infrastructure, faster data sharing, and a stronger data and analytics foundation.
Mondelēz is a large food organization distributing snacks in over 160 countries. The global business has call centers around the world offering different methods of customer contact. However, their customer service systems were too complex and required standardization.
They partnered with Infosys to transform their customer service management. Using Infosys Cobalt, Infosys created a system that would act as a pipeline to all customer requests with built-in sales information to add critical context. As a result, Mondelēz reaped the benefits of harmonized and modernized customer service.
To transform into a digitally-enabled and customer-led retailer, Kmart Australia needed to modernize operations while maximizing efficiency and minimizing costs.
Kmart chose Infosys to guide them through the digitization process. Infosys kicked off the journey by migrating Kmart's system to the cloud, leveraging Infosys Cobalt's cloud migration capabilities. The mainframe was then modernized using the Infosys A.R.T framework and Infosys Modernization Suite. As a result, Kmart’s development efforts were reduced by 40%, time-to-market improved by 20-30%, and digitization costs cut by 15-30%.
Grupo Bimbo, a global baking leader, sought to streamline their complex legacy applications for cost efficiency and scalability. To address rising infrastructure costs and performance issues, they partnered with Infosys.
Infosys evaluated hosting options and recommended a robust Oracle Cloud Infrastructure (OCI) solution, part of Infosys Cobalt. This migration led to a 50% app performance boost, quicker month-end batch processes, and a seamless transition to OCI. Following best practices, Infosys ensured easy maintenance, scalability, and high availability. The project exemplified streamlined support and future-forward architecture.
Dairy Farm International is an Asian retailer that implemented SAP Retail for merchandizing across 7-Eleven, Giant, and Cold Storage stores in Singapore. Recognizing the need for seamless data management across their 560+ stores, Dairy Farm sought a solution.
They partnered with Infosys to implement a cloud integration platform to accumulate and transform data in the required format for different stores’ systems. This provided Dairy Farm with a unified, scalable, and highly customized platform that could support diverse store formats. With this data integration solution, Infosys helped Dairy Farm reduce the data processing time by 80% – from 3 hours, down to 35 minutes.
A prominent leader in the seafood industry, Thailand-based Thai Union Group’s entities across different countries operated with their own individual processes, resulting in financial planning challenges.
TU partnered with Infosys to implement a unified platform on the cloud to help with planning, budgeting, forecasting, and other functions. Infosys Cobalt brought synergy and standardization to processes, significantly simplified financial planning for expansion, and provisioned a unified platform that simplified operations and improved visibility.
