Enhancing efficiency necessitates organizations standardizing technology, streamlining processes, and enhancing stability. Explore how Infosys Cobalt drives operational excellence with cloud at the center.
Western Union is a global leader in cross-border money transfers and payments. They wanted to streamline retail and digital cross-border money transfer operations and scale their business. However, their legacy settlement systems posed challenges in keeping up with the demands of the market.With Infosys’ cloud expertise, Western Union built a new settlement platform that modernized their money transfer operations. The new Oracle Cloud-based platform streamlined their cross-border processes, enabled modular growth, and improved their partner experience. Through better global operations and automated processes, Western Union enhanced their customer experience and created a tool for long-term growth.
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A prominent player in Japan’s SME segment, NN Life Insurance faced challenges with their existing infrastructure, with complex processes for customers leading to long service provisioning times. To improve reliability and speed in delivering solutions, they recognized the need for cloud transformation and legacy application remediation.To address these challenges, NN Life Insurance leveraged the Infosys Modernization Platform, part of Infosys Cobalt. Adopting an agile model, they successfully executed an end-to-end transformation to the Azure Cloud. This solution not only accelerated the move to the cloud but also enhanced the quality and speed of cloud migration and legacy remediation, empowering NN Life Insurance to offer better solutions and services to their customers.
Carrier was actively engaged in executing an aggressive separation from their parent company, UTC. To support the spinoff, they aspired to modernize their IT, HR service desk, and security operations, while contending with tight timelines.Citing efficiency as a critical requirement, Carrier chose Infosys’ Enterprise Service Management (ESM) Café, part of Infosys Cobalt, built over the Now Platform. The AI-powered plug-and-play solution provides multiple industry cloud blueprints for operational technology (OT), speeding up implementation by 40–50%. Since the timely deployment, Carrier has achieved cost savings, user satisfaction, and harmony across OT with the cloud.
Lanxess, a German specialty chemicals company, was faced with issues arising from having a fragmented platform, they partnered with Infosys harnessing the capabilities of Microsoft 365 transformation in the process.Utilizing Infosys Cobalt, Lanxess focused on establishing a unified platform to facilitate a smooth transition, adopting a user-centric approach with synchronized adjustments. The transformation was methodically rolled out in stages, ensuring a seamless adoption process among their diverse user base, which encompassed over 18,000 individuals across multiple countries.
Explore the workplace transformation journey of Lanxess in partnership with Infosys.
In 2017, Siemens AG’s Wind Power and Gamesa merged to form Siemens Gamesa. Their vastly different IT landscapes called for complex integration and standardization of operations.
To implement this, Infosys used SAP S/4HANA to merge 12 legacy ERP applications – 10 disparate SAP instances, 1,300 peripheral applications, and 22 manufacturing plants around the world. They leveraged Infosys Cobalt to standardize the redesigned IT infrastructure and operations. The digital transformation went live in 13 countries and the rollout touched over 2,300 users with zero technical downtime. It also enabled Siemens Gamesa to become a cloud-powered, intelligent, digital-native enterprise.
Aeromexico is Mexico’s global airline and a leader in Latin American aviation. They wanted to move and modernize critical applications to the cloud while boosting customer experience and operational efficiencies.With Infosys and Infosys Cobalt by their side, Aeromexico successfully modernized key applications on the cloud, standardizing and automating workflows for enhanced modularity and microservices. This transformation led to increased operational efficiency and reduced redundancy, all while ensuring faster, more secure releases with DevSecOps.
TTEC, a renowned global customer experience company, faced software license management challenges and compliance risks. To overcome these obstacles, TTEC sought a reliable solution and partnered with Infosys, leading to the successful implementation of ServiceNow Software Asset Management (SAM) Pro, skillfully aided by Enterprise Service Management Café, part of Infosys Cobalt.With the new tool in place, TTEC achieved remarkable results. They efficiently managed software licenses and contracts, slashing software installation time by 50% and significantly reducing manual efforts in software discovery model normalization by 90%. Additionally, SAM Pro introduced a standardized process that proved invaluable in mitigating compliance risks while streamlining related operations, resulting in a lasting ITAM experience transformation.
Inmarsat, an international mobile satellite communications company, sought to alleviate the challenges posed by their on-premise SAP ERP application by migrating to the cloud. To achieve this transformation, Inmarsat partnered with Infosys to utilize the Safe Passage Methodology, a key component of Infosys Cobalt. The successful migration was completed within seven months, meeting both the deadline and budget requirements.
This transition from on-premise SAP systems to the cloud delivered substantial benefits for Inmarsat, including a 40% improvement in operations and significant reductions in maintenance and licensing costs. As a result, Inmarsat gained the flexibility to seamlessly scale their operations on the cloud, ensuring uninterrupted performance.
Serving over 2.4 million customers, One NZ, the largest wireless carrier in the country, wanted to switch from Vodafone Group's ERP and other backend systems to avoid high penalties after separating from their parent company. To spearhead this essential transition, One NZ chose Infosys as their primary delivery and technology partner.
Infosys leveraged domain knowledge along with the proven IP and IDEA methodology and preconfigured templates, part of Infosys Cobalt, to complete the transition program in just nine months. Infosys scaled up the delivery organization to meet the shortening timelines and the project successfully went live just over a month before the end of One NZ's financial year.
To stay ahead of the competition and elevate their customer experience, Belgian telecom and entertainment giant Telenet embarked on a journey to modernize their legacy IT systems.Partnering with Infosys, they set out to revolutionize their application infrastructure with Infosys Cobalt, focusing on cloud migration and optimizing technology and SDLC processes to create an unmatched digital experience for their users. Over the course of this project, Telenet was able to modernize and seamlessly migrate over 300 applications to the cloud. The transformation yielded substantial cost savings, introduced continuous integration, and accelerated product releases with the implementation of automated testing and deployment.
Proximus has always been customer-first with their 24/7 network service. In the digital age, however, they needed to modernize their approach to achieve their goals of delivering a superior customer experience and ensuring 40% lower TCO by 2025.Infosys collaborated with Proximus by leveraging the Now Platform and Infosys’ enterprise service management cloud solutions, part of Infosys Cobalt, to build them a customer service portal to deliver smart consumer experiences. With customer engagement ensured, Proximus improved capabilities across their functions, starting with IT and moving onto the expanse of digital transformation.
Mondelēz is a large food organization distributing snacks in over 160 countries. The global business has call centers around the world offering different methods of customer contact. However, their customer service systems were too complex and required standardization.They partnered with Infosys to transform their customer service management. Using Infosys Cobalt, Infosys created a system that would act as a pipeline to all customer requests with built-in sales information to add critical context. As a result, Mondelēz reaped the benefits of harmonized and modernized customer service.
Grupo Bimbo, a global baking leader, sought to streamline their complex legacy applications for cost efficiency and scalability. To address rising infrastructure costs and performance issues, they partnered with Infosys.Infosys evaluated hosting options and recommended a robust Oracle Cloud Infrastructure (OCI) solution, part of Infosys Cobalt. This migration led to a 50% app performance boost, quicker month-end batch processes, and a seamless transition to OCI. Following best practices, Infosys ensured easy maintenance, scalability, and high availability. The project exemplified streamlined support and future-forward architecture.
BSH Hausgeräte GmbH is one of the largest home appliance manufacturers in Europe. They wanted to automate processes and migrate to the cloud to streamline service delivery, improve governance of storage, and accelerate customer onboarding across regions and industries.With their rich experience in DevOps and Agile development methodologies, Infosys was brought onboard to implement this project. Leveraging Infosys Cobalt, Infosys worked with BSH to automate several elements, define the operation model, consolidate processes, and create a roadmap for the adoption of the large-scale DevOps program across global IT Application Centers.
Engineering powerhouse Hatch aimed to transform their project review process, streamlining design reviews and eliminating travel for dispersed stakeholders. Collaborating with Infosys, they developed an immersive cloud-based VR solution using Infosys Cobalt with the added dimension of time. This breakthrough allowed stakeholders to witness project evolution with various inputs. The solution enabled seamless communication and precise impact analysis, empowering Hatch to compare construction strategies and achieve optimal outcomes. A game-changer for Hatch, this efficient approach saved time and resources, elevating the project review process to new heights.
The East Sussex County Council provides many essential services to their residents. The council recognized their need to modernize and migrate to the cloud in order to improve the quality of service delivery.Infosys, chosen as their implementation partner, leveraged Infosys Oracle Cloud Services, a part of Infosys Cobalt, to expedite their digital transformation and cloud-first journeys. The adoption of the Oracle platform enhanced staff satisfaction, streamlined sourcing and supplier management, automated and enhanced financial operations, fostered collaboration between departments, and improved service delivery for both employees and residents.
India's Federal Bank, a prominent private sector bank, grappled with delivering comprehensive omnichannel experiences for their customers. In response, they collaborated with Infosys to revamp their customer experience, harnessing the power of Oracle's CX solution suite.
Infosys played a pivotal role in Federal Bank's CX transformation journey. Leveraging a portfolio of predefined user journeys, process packs, a KPI library, and distinct solution elements, Infosys significantly expedited the customer's time to realize value. Moreover, Infosys facilitated the integration of Oracle's CX solution into the bank's digital strategy while harnessing domain knowledge to maximize value.
Learn how Infosys transformed Federal Bank's CX landscape.
AFRY, a prominent leader in engineering design and advisory services, sought to modernize their operations by merging information technology (IT), operational technology (OT), and engineering technology (ET).
To achieve this goal, AFRY partnered with Infosys to create an advanced digital infrastructure on AWS, setting the stage for an innovative cloud-native digital platform. This platform, enhanced by Infosys Cobalt, featured scalability, open APIs, and strengthened security. Empowered by these new capabilities, AFRY harnessed the potential of data and insights to enhance their services, reduce equipment downtime, introduce intelligent products, and more.
Learn more about AFRY's digital leap with Infosys.
