5G technology and our dependence on digital have only significantly added to the role of telecommunication, technology & media companies. Offering flexibility, scalability and hyper personalization - cloud tech holds endless prospects for telecommunication, technology & media companies. Here are some stories that showcases the transformational capabilities of Infosys Cobalt.
TTEC, a renowned global customer experience company, faced software license management challenges and compliance risks. To overcome these obstacles, TTEC sought a reliable solution and partnered with Infosys, leading to the successful implementation of ServiceNow Software Asset Management (SAM) Pro, skillfully aided by Enterprise Service Management Café, part of Infosys Cobalt.
With the new tool in place, TTEC achieved remarkable results. They efficiently managed software licenses and contracts, slashing software installation time by 50% and significantly reducing manual efforts in software discovery model normalization by 90%. Additionally, SAM Pro introduced a standardized process that proved invaluable in mitigating compliance risks while streamlining related operations, resulting in a lasting ITAM experience transformation.
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Spark's existing 25-year-old ERP architecture was not geared to meet the demands of an agile workplace. The company contended with challenges from delays in reporting, complex customer journeys, manual handoffs and more.
Spark partnered with Infosys for one of the largest and most complex implementations of Dynamics 365 in the telecommunications business to ensure robust data quality reporting and reconciliation. Leveraging the services and capabilities of Infosys Cobalt, the company was able to implement an intelligent ERP that delivered agility and valuable business insights.
Inmarsat, an international mobile satellite communications company, sought to alleviate the challenges posed by their on-premise SAP ERP application by migrating to the cloud. To achieve this transformation, Inmarsat partnered with Infosys to utilize the Safe Passage Methodology, a key component of Infosys Cobalt. The successful migration was completed within seven months, meeting both the deadline and budget requirements.
This transition from on-premise SAP systems to the cloud delivered substantial benefits for Inmarsat, including a 40% improvement in operations and significant reductions in maintenance and licensing costs. As a result, Inmarsat gained the flexibility to seamlessly scale their operations on the cloud, ensuring uninterrupted performance.
M1 is a leading telecom provider in Singapore with endless data possibilities. The company had ambitions to modernize capabilities and monetize the immense amounts of data they possess.
M1 joined forces with Infosys to steer a comprehensive organizational overhaul. Leveraging accelerators from Infosys Cobalt and employing a strategic four-point approach, M1 achieved a pioneering status as a digital-native telecom enterprise, harnessing the power of data for enhanced profitability. Today, M1 continues to reap the advantages of a modernized IT framework, streamlined cloud operations, a highly efficient data repository, among numerous other benefits.
Serving over 2.4 million customers, One NZ, the largest wireless carrier in the country, wanted to switch from Vodafone Group's ERP and other backend systems to avoid high penalties after separating from their parent company. To spearhead this essential transition, One NZ chose Infosys as their primary delivery and technology partner.
Infosys leveraged domain knowledge along with the proven IP and IDEA methodology and preconfigured templates, part of Infosys Cobalt, to complete the transition program in just nine months. Infosys scaled up the delivery organization to meet the shortening timelines and the project successfully went live just over a month before the end of One NZ's financial year.
To stay ahead of the competition and elevate their customer experience, Belgian telecom and entertainment giant Telenet embarked on a journey to modernize their legacy IT systems.
Partnering with Infosys, they set out to revolutionize their application infrastructure with Infosys Cobalt, focusing on cloud migration and optimizing technology and SDLC processes to create an unmatched digital experience for their users. Over the course of this project, Telenet was able to modernize and seamlessly migrate over 300 applications to the cloud. The transformation yielded substantial cost savings, introduced continuous integration, and accelerated product releases with the implementation of automated testing and deployment.
Proximus has always been customer-first with their 24/7 network service. In the digital age, however, they needed to modernize their approach to achieve their goals of delivering a superior customer experience and ensuring 40% lower TCO by 2025.
Infosys collaborated with Proximus by leveraging the Now Platform and Infosys’ enterprise service management cloud solutions, part of Infosys Cobalt, to build them a customer service portal to deliver smart consumer experiences. With customer engagement ensured, Proximus improved capabilities across their functions, starting with IT and moving onto the expanse of digital transformation.
In their three-company merger, Western Digital had three of every business aspect to consider. From differing cultures to heavily customized applications, seamless integration was a challenge that Infosys was tasked with.
Infosys brought end-to-end transformation in their value chain, from data extraction to business process re-engineering. In order to lower business risk, implementation happened in phases, with no impact on their business cores, final shipping and finances. With a successful transformation behind them, they were able to continue evolving with improved data, experiences, and thrice the synergy.
AFRY, a prominent leader in engineering design and advisory services, sought to modernize their operations by merging information technology (IT), operational technology (OT), and engineering technology (ET).
To achieve this goal, AFRY partnered with Infosys to create an advanced digital infrastructure on AWS, setting the stage for an innovative cloud-native digital platform. This platform, enhanced by Infosys Cobalt, featured scalability, open APIs, and strengthened security. Empowered by these new capabilities, AFRY harnessed the potential of data and insights to enhance their services, reduce equipment downtime, introduce intelligent products, and more.
Learn more about AFRY's digital leap with Infosys.
