Infosys Cobalt helps enterprises overcome the challenges, and empowers a simplified, seamless and superior experience for their customers. Here are a few stories that demonstrate the Infosys Cobalt’s capabilities:
Prologis wanted to create a digital marketplace that provided a one-stop shop for seamless and efficient logistics management. Together, Infosys and Adobe Commerce Cloud created a world-class digital experience - Prologis Essentials - that catered to every customer need. Discover what they had to say.
A customer’s experience with an enterprise defines the quality and longevity of their relationship. Watch eminent industry leaders from Daimler Southeast Asia, ARISE IIP, share how their CX transformations amplified customer, employee, and user experience.
While separating from their parent company (UTC), Carrier had a strongly established plan in place. Using Infosys Cobalt’s Enterprise Service Management Café, Carrier was able to standardize and harmonize processes to lower costs and enhance experiences. Watch this video to learn about their journey.
Proximus, a large telecom based in Belgium, aimed to offer the best possible experiences across segments. In this video, executives from Proximus and Infosys discuss how their collaboration leveraged the Now Platform and Infosys’ Enterprise Service Portal to deliver a superior user experience for customers and employees.
Goldman Sachs intended to boost the efficiency of its client service agents by addressing technology issues. The company also hoped to ultimately provide an enhanced user experience. and it partnered with Infosys on this journey.
Select Portfolio Servicing (SPS) is an industry leader in residential mortgage servicing. SPS partnered with Infosys to leverage AI, ML, and NLP to digitally transform the paper-heavy industry and in turn, improve user experience. Learn more about SPS’s digitization and innovation journey.
From a customer experience standpoint, SPS can ingest massive amounts of data-intensive documents and make that data immediately useable by customer service agents. This reduced the service transfer timeline for customers by over 95% - creating a uniquely seamless service transfer experience.
The Finnish Post (Posti), observed that people were sending and receiving more packages than letters. In adapting to this trend, Posti decided to digitally reinvent processes, bringing in Infosys to incorporate modernization and gamification. Read to know how we leveraged Infosys Cobalt and its gamification platform (iEGP) to deliver these outcomes.
Gamification techniques tap into the human desire for competition, achievement, status, altruism, and community collaboration.
On their data-first journey, Spark partnered with Infosys to create an AI-powered, data-driven solution. We deployed AI that completely changed the way Spark interacts with its customers. Read about how the transparency and unbiased engagement transformed its customer experience.
Spark has learned that only two percent of customers are engaged anytime. However, the tendency has been to engage one hundred percent of customers all the time. AI has enabled Spark to engage with customers only when there is a need instead of all the time.
Infosys leveraged applied artificial intelligence, 3D, and Infosys Cobalt cloud solutions to enhance match viewing, tournament reporting, broadcast editing, and player training experiences. Learn about the six immersive match experiences we delivered.
Organization policies and employee experiences are important factors considered while joining an organization. Vanguard is working with Infosys to fundamentally reshape the corporate retirement plan experience for its plan sponsor clients and their participants.
Research from CX consulting firm Horizon Digital suggests that up to 67% of customers switch brands – not due to price or features – but due to customer experience or a perceived lack of attention, personalization, and engagement by the brand.
Infosys will harness its Enterprise Service Management (ESM) Café, built on the Now Platform, along with ServiceNow Operational Technology Management (OTM), to improve resilience and availability of critical OT systems across the manufacturing landscape.
We believe that the collaboration between Infosys and ServiceNow will enable us to find faster, more innovative ways to respond to changing markets and drive business resilience.
To upgrade their service delivery, the East Sussex County Council recognized the need for modernization. The project, implemented by Infosys Oracle Cloud Services, resolved internal gaps and delays which allowed the Council to provide premium services to all residents.
Government organizations like East Sussex County Council are taking on expanded and more complex remits while having to be more resource-efficient—do more with less—and meet higher service expectations from their residents.
Infosys was selected by Posten Norge as a strategic partner to digitally transform its IT Service Management function. Through this collaboration, Infosys will establish an industry-leading IT Service Desk and adapt Posten Norge’s IT processes to unlock new-age software delivery methods. Discover how this initiative enhanced customer experience.
With Infosys as a strategic partner, we feel confident we can capitalize on their capabilities and experiences to transform our IT processes.
Federal Bank announced a strategic collaboration with Oracle and Infosys to enhance its customer experience using the Oracle CX (Customer Experience) platform. Learn more about the partnership.
Our mantra is “Digital at the fore, human at the core” and the implementation of the next generation CRM solution, in partnership with Oracle and Infosys is a significant step we are taking in that direction.
Citizens Financial Group is undergoing a digital shift. They recognized that automation of their business processes is the key to delivering a frictionless customer experience. Listen to this podcast to understand how rebuilding the digital infrastructure allowed them to meet every customer’s requirements.
PACCAR Parts conducts an annual training meet called the RPM Expo event to foster collaboration and networking. Due to pandemic restrictions, PACCAR decided to leverage Infosys Meridian’s capabilities to build a virtual event.
On the mission to standardize service delivery, E.ON leveraged Infosys Cobalt and ServiceNow’s solutions. The Utility leader leveraged these platforms to mitigate complexities, improve flexibility and enhance experiences. Watch Jörg de Brün, Head of Service Tooling, E.ON, describe the journey.
With staff, students and campuses spread across 3 locations, the University of Nottingham needed to modernize their systems to offer a unified experience. Discover how Infosys used Oracle Cloud Infrastructure to enhance experiences for the world’s 7th largest university.
The true value of data is only realized when insights are leveraged to deliver superior experiences. Discover how Infosys accelerated Comcast’s cloud migration and shaped exceptional experiences with SnowMirror - a smart data replication tool for ServiceNow, part of Infosys Cobalt.
Today, in competitive fields like Financial Services, digital experiences have become a fundamental differentiator. Watch this discussion to discover how Citizens Bank used a cloud-first approach to deliver a tech-enabled CX and achieve a competitive advantage.
In today’s experience economy, every company strives to offer hyper-personalized experiences to retain customers. In this breakout session, experts from United Airlines, Citizens Bank, and bp describe how Infosys Cobalt’s solutions took their user experiences to the next level.
Manufacturers are tapping into their internal and external data to unlock the value. Watch experts from John Deere, Toyota Motors, AWS, and Infosys discuss how insights data and a cloud-first approach can help create incredibly personalized and accurate user experiences.
The Global Big Data Analytics in Manufacturing Industry was valued at USD 904.65 million in 2019 and is expected to reach USD 4.55 billion by 2025, at a CAGR of 30.9% over the forecast period, 2020-2025.
Source: The "Big Data Analytics in Manufacturing Industry Market - Growth, Trends, and Forecast (2020 - 2025)"
The Brent Council, is a local UK authority serving over 400,000 residents. And it decided to digitally transform to offer a better user experience for each one of them. Explore how we streamlined processes and empowered seamless user experiences as its strategic partner.
Qualtrics is a leader and creator in Experience Management category. Recently, Infosys and Qualtrics collaborated to help enterprises deliver personalized experiences.
Experience management has become key to business success as customers and employees have higher expectations than ever. Qualtrics’ collaboration with Infosys will help organizations around the world deliver great experiences at scale by understanding their customers, employees and suppliers and taking action on their feedback.
Packable wanted to offer its brand partners an engaging, innovative, and agile Direct to Consumer platform(D2C): “D2C-in-a-box.” We leveraged Infosys Equinox to build a digital experience that provides conversational commerce, augmented reality, voice and social commerce, enabling them to engage with consumers through rich, hyper-personalized experiences.
This partnership with Infosys Equinox will enable us to provide even more value additive services to our brand partners, continuing to set them up for success in the age of e-commerce.
