About the Authors

About the Author

Karthik Prasad is a Senior Technology Architect and has around two decades of experience in CRM application enterprise architecture and platform advisory services for cloud-based applications. He has been part of numerous digital transformation journeys across various industry verticals and specializes in the telecom B/OSS space.

Dr. Thejasvi Nagaraju is an Industry Principal and brings nearly two decades of experience in domain consulting and platform advisory services for cloud-based enterprise applications. He has a close association with Salesforce-based digital transformation journeys and specializes in the telecom B/OSS space.

Acknowledgements

We would like to acknowledge and extend our gratitude to the many people who have contributed to this white paper. Their support has been invaluable.

We would like to specifically thank our colleagues and subject matter experts Vimal B, Sr. Principal Architect; Nishi M, AVP; Nirav Bhat, Lead Designer - EdgeVerve; Prasad Guru, Lead Architect - DNA Practice; Naveen Ediga, Technical Lead; Ashok Raja, Lead Business Analyst and E2E Architect; Mohit Shah, Lead Designer; Surbhi S, Marketing; Akshaya S, Consultant; Sushil H and Venkat M, Delivery Management, and many other colleagues from the United States, Europe, and Asia regional accounts who helped us with the necessary data points and case studies, and also shared their experiences.

We are also grateful for the reviews and feedback from Pravodh J, Industry Principal; Deepak Jha, Industry Principal; Anjali Y, AVP; Kannan N, Senior Principal Architect; Jon P, Engagement Manager; Soujanya V, Program Manager, and Sriram Ramakrishnan, telecom industry leader.