Setting the Stage for The Future

Telcos today can leverage emerging innovative technologies to build top-class digital B/OSS solutions on futuristic platforms. The right strategy, technologies, and implementation can help them become leaders in the fixed and wireless industry, with a data/device economy prioritizing superior customer experience in their regions.

Telcos are preparing for the future by building digital platforms that are ready for 5G, the internet of things (IoT), business-to-business-to-consumer (B2B2C), direct-to-consumer (D2C), e-commerce, multi-utility servicing platform, and marketplaces. As digital service providers, they are poised to make history, pursuing digitalization in three ways:

A final milestone in the digitalization journey is migrating customer data (including customer information, eligibility, orders, assets, service requests, historical bills, disputes, adjustments, usage details, payments, contracts and other details) from legacy systems to the new stack. This process requires comprehensive data migration solutions, which entail retiring outdated applications. Depending on various factors, such as the number of IT applications in the new digital stack, the volume of customers and assets, business operation needs, and other technological factors, customer data migration can become an important project within digital transformation programs.

Choosing the right strategy and tools for the migration activity is vital to completing it as efficiently as possible, with minimal operational disruption while maximizing ROI. An execution and governance model that aligns with the larger objectives of cost efficiency and complete project ownership is also essential.