Meet Nikolai.

An IT professional hired by a leading provider. A thorough employee, he took the time to check their data on the payer’s end and received an unpleasant surprise. The data was outdated by a year, causing recurring errors in payment ever since.

How did Nikolai and his payer overcome their data management setback?

They built teams from the ground up.

The payer soon realized the need for additional resources to tackle their massive data backlog. With Infosys, they conducted targeted hiring and onboarding and in six months, they reduced 77% of 36K pending requests, while reaching data accuracy far beyond their original targets.

Now, Nikolai does not worry about data inaccuracy and continues to ensure that their members receive their claims and care on time, thanks to Infosys.

Explore how Infosys took the ‘Small Steps’ solution to resolve a major data backlog for provider satisfaction.

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