Meet Surekha.

Even with diabetes, she never had issues getting her medical claims approved, until now. She has already sent an appeal to contest her rejected insulin claim, but she cannot afford to wait too long.

How did her payer get her the medical support she needs on time?

They resolved appeals with automation.

Alongside Infosys, the payer took a threefold approach to handling their appeals, from hiring to automation ensuring that they can handle their influx of appeals at maximum efficiency. Spurred on by the urgency of every appeal, they streamlined processes resulting in the most agile and responsive healthcare operations possible.

Now, Surekha can get her insulin without a hitch, carrying on unhindered by medical concerns, thanks to Infosys.

Discover how Infosys empowered a payer to resolve 99.33% of cases within seven business days allowing their members to employ uninterrupted healthcare services.

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