Meet Cheyenne.

Cheyenne and her team have handled healthcare claims every day for almost a decade. Recently, their workload has increased due to millions of backlogged manual claims, far beyond what additional manpower could handle.

How did Cheyenne’s team process the claims back to their providers on time?

They upgraded their auto-adjudication process.

Partnering with Infosys, Cheyenne’s team was able to auto-adjudicate 21,000 additional claims every day without any loss in performance. Much to their provider’s relief, they also moved to a ‘one claim one remittance’ model, simplifying the numerous transactions coming their way. Having automated a significant portion of their workload, Cheyenne took her team to levels of efficiency never achieved before.

Now, they work towards further improving the overall claims management process with ease, thanks to Infosys.

Explore how we automated claims intake for up to 99 lines per claim with utmost accuracy.

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