Meet Dana.

She works for a provider and she’s trying her best to enroll them to a new payer. From making repetitive calls to recording incorrect information, the enrollment process was increasingly inefficient and frustrating.

How did the payer improve Dana's experience

during the enrollment process?

They established a single source
of truth.

Together with Infosys, the payer put together the provider data across all their member plans, making sure that providers like Dana only had to be called once for any information needed. After the new platform’s implementation, the payer did not disappoint. The enrollment proceeded smoothly, and she was pleasantly surprised at the speedy claims processing.

Now, Dana and her provider can provide comprehensive plans to their patients and raise healthcare standards, thanks to Infosys.

Discover how we implemented a new ‘I-Network’ platform to streamline their operations.

Read on