Meet Marie-Pierre.

As a cherished member of a health plan serving two million individuals, Marie faced challenges with her claims going through, leading to extended waiting times and negatively impacting her overall customer experience.

How did the health plan offer a more seamless and satisfactory experience for Marie?

They Overhauled 300+ Applications.

Collaborating with Infosys, the payer created new Standard Operating Procedures (SOPs) to minimize manual efforts while maximizing self-service. Since the upgrade, the payer saw a 25% reduction in tickets during the first year, meaning both their providers and members like Marie-Pierre did not have to call in as much for information or regarding issues.

Now, Marie-Pierre invests her new-found time into planning ahead, and furthering her career goals, thanks to Infosys.

Discover how Infosys continues to provide maintenance for over 300 applications on FACETS while delivering a seamless healthcare experience.

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