Insurance
Millions of Documents.
13 Streamlined Workflows.

Simplifying operations through content

consolidation and workflow automation

When Complexity Slows Everything Down

A leading insurance provider was managing content and processes across multiple legacy platforms and a heavily customized workflow environment. Fragmented repositories, complex workflow management, and limited operational visibility increased operational complexity and made it difficult to scale efficiently. The organization needed a simplified, unified approach that could improve efficiency, visibility, and customer service delivery.

Key Challenges

Multiple legacy content repositories
High maintenance costs
More than 100 complex workflows
Limited real-time operational visibility
Manual transaction processing

Simplifying Operations at Scale

Infosys and Newgen partnered to modernize content management and workflow operations through a unified low-code platform. The solution consolidated enterprise content, automated transaction processing, and streamlined service workflows while providing real-time visibility into business operations.

Key Transformation Highlights

Consolidated content from multiple repositories into a single ECM platform
Reduced 100+ workflows to 13
Automated transaction processing
Enabled Customer 360° visibility
Delivered real-time operational reporting

Built for Efficiency and Scale

The transformation simplified operations, improved visibility, and created a scalable platform aligned with the organization's long-term modernization goals.

Business Outcomes

Unified content from multiple sources into a single ECM platform
Rationalized 100+ workflows into 13 optimized workflows
Improved real-time decision-making
Reduced manual processing effort
Delivered measurable operational savings