From Farm to
Phone

A workplace services
leader puts an interactive
twist on the menu

Great customer experiences start with one thing: seamless ordering

When a workplace services leader’s "recipe" for success began to spoil —

• Outdated processes
• Fragmented systems
• Struggles to deliver fast, effortless, and memorable customer journeys

— their ability to meet goals and satisfy customers came under threat.

To compete in a service-driven industry, they needed to modernize their approach, overcome inefficiencies, and create a strategy to transform customer experiences.

As the industry pushed for customer-centric, tech-driven experiences, they discovered the secret ingredient: App-based systems simplifying ordering, replenishment, and on-the-go product discovery.

Experimenting With Bold Innovative Flavours

This workplace services provider sought to modernize digital interactions, streamline ordering across devices, and enhance deal value with an intuitive sales tool. To achieve this, we designed a digital-first approach that redefined how customers order, discover, and engage with products in real time.

Mobile-first Convenience

Built with Blue Acorn iCi, an Infosys Company, the Adobe Commerce platform powers native apps with intuitive navigation and seamless ordering.

End-to-end Transformation

A digital revamp eliminated inefficiencies, modernized the customer journey, and created a scalable growth foundation.

Smarter Ordering, Higher Sales

AI-driven recommendations, quick quotes, and cross-device access streamlined buying and boosted engagement.

Enabling a Fresh New Look

Powered by Blue Acorn iCi, an Infosys company, and Adobe, this digital solution simplifies login, supports multi-device ordering, provides product history insights, and delivers AI-driven recommendations. With a PWA integrating marketplace technology, Infosys helped the provider meet evolving customer needs through innovation.

To learn more about Infosys Aster’s Adobe Capabilities, reach out to askus@infosys.com