Making a Beeline
Towards Efficiency

A pest control firm squashes
manual operations

When outdated processes spin a web of inefficiency, it’s time to sweep them away.

When the pest control company’s systems saw a swarm of bugs —

• Delays in order processing
• Fragmented communication channels
• Lack of a seamless customer experience

— its ability to deliver efficient service and customer satisfaction was at risk.

The company urgently needed a solution to simplify operations, eliminate inefficiencies, and create a more convenient, self-serve environment.

As the pest control industry buzzed with change, they found a stinger-proof solution: Adobe Commerce.

Efficient Control With a Competitive Edge

Facing increasing competition from digitally savvy rivals, the organization needed a smarter, more efficient way to manage operations. By leveraging Adobe Commerce Cloud, they streamlined processes, enhanced user experiences, and gained a competitive edge. Here's how:

Scalable B2B Digital Platform

With Blue Acorn iCi, an Infosys company, they built a multi-site B2B platform on Adobe Commerce Cloud, for seamless management across multiple business units.

Empowered Self-service Tools

The new platform introduced self-service capabilities, simplifying order management, license tracking, and scheduling — boosting efficiency for both customers and internal teams.

Stronger Sales Enablement

By consolidating data into a unified system, the organization improved insights, enhanced sales team support, and enabled smarter decision-making.

A Buzz-worthy Digital Transformation

The new digital solution took the pest control firm’s customer experience to the bee’s knees. With Adobe Commerce Cloud powering the website, customers can easily manage orders and find what they need faster. The system also pulls all sales data together, making everything more efficient and giving the sales team clearer insights through Infosys’ data-driven approach

To learn more about Infosys Aster’s Adobe Capabilities, reach out to askus@infosys.com