US Telco Modernizes BSS CPQ
with Cloud-Native Microservices

Client

A leading US‑based telecommunications provider operating a heavily customized Salesforce/Vlocity CPQ platform that supported core BSS operations

Challenges

High recurring license & support costs
Limited ROI due to slow product and feature launches driven by heavy customization
Complex data migration with limited documentation

Solution

Built a new cloud‑native greenfield CPQ solution using an open‑source microservices stack deployed on AWS for high scalability
Designed a headless, API‑first product catalog and consolidated multiple portals into a unified experience
Deployed 40+ AWS‑based microservices, improving agility and reducing reliance on the legacy SaaS CPQ
Automated 400+ regression test cases to accelerate releases and ensure quality

Outcomes Delivered

$2M annual TCO reduction
50% faster lead‑to‑quote cycle
80% improvement in time‑to‑market
Improved customer experience through better performance and scalability

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Contributors

Dhiraj Thakur is a Solutions Architect with Amazon Web Services, specializing in Generative AI and data analytics domains. He works with AWS customers and partners to architect and implement scalable analytics platforms and AI-driven solutions. With deep expertise in Generative AI services and implementation, end-to-end machine learning implementation, and cloud-native data architectures, he helps organizations harness the power of GenAI and analytics to drive business transformation. He can be reached via LinkedIn

Harish Bansal is a Senior Principal Technology Architect at Infosys with 20+ years of experience in telecom platforms spanning BSS/OSS, Digital, and AI. He leads Cloud and Digital Architecture for the CMT segment and the services.ai track, specializing in high‑throughput, low‑latency, and cost‑optimized platforms at enterprise scale

Gaurav Juyal is a Senior Technology Architect with more than two decades of Telcom domain experience. He specializes in the implementation of OSS/BSS , Digital Transformation, Cloud Solution and AI. His background spans both B2B and B2C sectors