Common Questions

With a comical twist

TO LAMENT OR LAUGH?

You can either worry about your problems or laugh as you use healthtech platforms to solve them. At Infosys Helix, we approach problems with a mindset to solve and like to see the light side of the challenges we face. Check out the toons we’ve custom-commissioned to explore some of the most relatable healthcare conundrums through the lens of humour…

WHERE DID ALL THE MONEY GO?

While a psychic can’t help with this, Helix could. With a unified view, and AI on your side, you can now identify and mitigate healthcare costs with ease.

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STILL TREATING THE SYMPTOMS?

It’s time to follow the symptoms to their source. Address the root of the problem - your outdated enrollment process. Give your members the experience they deserve.

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ONBOARDING GOT YOU JUMPING THROUGH HOOPS?

You don’t need to do stunts to provide better provider experiences. With digital applications and real-time verifications, it can feel like a stroll through the park.

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LOOKING FOR AN “APPEAL-ING” SOLUTION?

If you’re buried in heaps of grievances and appeals, addressing them in a timely manner feels impossible. Wouldn’t real-time resolutions make a world of difference to your members?

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WHAT’S A ONE-SIZE-FITS-ONE PLATFORM?

A solution that’s built for manufacturing, might not be the best fit for the healthcare industry. That’s why we created a one-size-fits-one platform that can be configured to your needs.

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IS YOUR DATA MANAGEMENT DATED?

When you become cloud-first, resilience follows. And it’s the payers that embrace change to become cloud-native, that will unlock the value tomorrow holds.

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WANT TO GO FROM LEGACY TO LEGENDARY?

Will you operate within the limitations of legacy systems or overcome them? Take a composable approach to your digital transformation journey and innovate for the future.

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SUFFERING THE SIDE EFFECTS OF OLD TECH?

Outdated technology hits workforce productivity pretty hard. And modernization means big investments. Doesn't it? Explore a composable approach to transformation.

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IS AI THE PRESCRIPTION FOR PROVIDERS?

Every patient is unique, and their treatment should be too. Discover how our AI can help you break down data to enhance member experiences with personalized care pathways.

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IS ENROLLMENT CONFUSING OR CONVENIENT?

Indirect directions and complex process can lead to poor member experiences. What if you could reimagine it to enhance them instead?

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VOLUME OR VALUE?

Every tool serves a purpose. But with so many platforms available, it can be hard to choose the right one for your business. Explore a solution that can be configured to unlock value.

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STILL THINKING IN-A-BOX?

Packaged solutions can’t be tailored to your needs. Configure modules with our composable capabilities to create a one-size-fits-one healthcare platform that’s made for your business.

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ARE YOUR PROBLEMS THEIR PRIORITY?

You need a solution that’s both personalized and personal. Create your own roadmap to transformation with the support of a dedicated team that always goes the extra mile.

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“CLAIM” YOUR ADVANTAGE

Does your traditional claims process negatively impact the member and provider experiences you deliver? Digitize and accelerate claims management from submission to settlement.

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ENROLLMENT MORE LIKE “EYE-ROLL MOMENT”?

It’s time to take your member enrollment from a maze to amazing. Digitize every interaction from document submission to service delivery with Infosys Helix.

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IS COMPOSABLE THE NEXT NORMAL?

Transformation isn’t a one-time effort, it’s a continuous process. It’s not about tracking when your last update was but always evolving to make sure that your business is future-ready.

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HOW DO YOU ESCAPE THE INFINITE PAPER LOOP?

Data, data, everywhere, but not a single source of truth? From integrating data to modernizing processes, you can do it all without disrupting the day-to-day.

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LOOKING FOR A COMPOSABLE UPGRADE?

Select components, configure modules and evolve with ease. You can upgrade your legacy systems with the pre-built, self-contained, configure-to-use SaaS modules of Infosys Helix.

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WANT REFERENCES THAT DON’T EXIST?

New ≠ referenceable. If you want to leap ahead digitally and lead the future, you need to act today. And it's time to do what’s never been done before.

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Infosys Helix was conceptualized to solve long-standing problems for specific personas in healthcare. Each persona faced a unique challenge. And that’s what we’ve tried to capture through the toons in this e-book.

What started out as an AI-First, Platform-Powered, People-Centric platform, has evolved into the set of composable capabilities that we offer today. But the one thing that’s remained consistent is our purpose of…