DELIVERING MODERN CUSTOMER SERVICE
Paper-based operations can slow down any customer service. Here’s how one of the largest banks in the Philippines improved user experience for their customers.
One of the largest banks in the Philippines offered industry-leading products and services but their customer service could not keep up. Disparate legacy systems led to slower and ineffective customer support, keeping them from realizing their service potential.
Infosys designed a customer experience platform for banking, leveraging Microsoft Dynamics 365 to provide streamlined customer support.
With the new platform, employees could now seamlessly onboard customers and improve issue resolution time, delivering exceptional customer experiences to match their top-notch services.
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