FIXING THE BIG PICTURE
How Infosys overhauled testing for a European commercial bank by establishing digital ways of working
Our client, a European commercial bank, contended with an inconsistent QA strategy. This resulted in long release cycles and limited the team to just three releases per year. Just as crucially, their reliance on manual testing and external teams not only inflated costs but affected quality and posed a risk to the bank’s digital future.
Identifying the need to transform the testing landscape, Infosys adopted a ‘Digital Ways of Working’ strategy to automate and standardize testing across their applications.
A comprehensive gap analysis revealed multiple process bottlenecks. Infosys then spearheaded a new approach to the bank's testing landscape that included automatic test execution, cross-browser testing, integrated accessibility testing, and an AI-based visual testing tool.
As a result, the bank was able to develop a self-reliant platform with minimal dependency on paid tools. Additionally, they uncovered new business avenues worth ~1 million GBP, and enhanced their customer experience by expediting release delivery. The AI tool also covered 30% additional test cases, enabling more efficient and effective quality assurance.
