PIONEERING TESTING PARADIGMS
How the Infosys Automation Framework Revolutionized Testing for a Top American Bank
Our client, a major American multinational bank, aimed to streamline testing processes and address challenges arising from distributed testing across teams and phases. They sought improved visibility into metrics and regression cases, given their reliance on legacy automation scripts.
To facilitate a successful migration of legacy apps to a new digital platform, our client required a rapid and reliable self-reliant testing framework. Their goal was to deliver a seamless digital interface to enhance customer experience, which required:
Infosys identified process bottlenecks and recommended an optimal approach for a new digital platform, improving efficiency. Our automation framework supported multiple technologies, and a REST service using node.js eliminated the need for a browser, and enhanced efficiency by generating tokens directly.
Our QE practice significantly enhanced the bank’s business, with a remarkable 95% reduction in defects. Moreover, we successfully utilized the automation framework in various lines of business (LOBs), which opened up new opportunities worth US$1.2 million. Additionally, our unit sales across digital channels increased by 60% YOY, accompanied by an 80% rise in digitally engaged users.
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