SETTING NEW REGULATORY STANDARDS
How the Infosys IP Solution Enabled Quality Assurance for a Leading Healthcare Insurance Company
The client, a leading health insurance company, offers a range of individual and group life insurance policies to approximately 16 million members worldwide. The company shares multiple letters containing critical Personal Identifiable Information (PII) with several stakeholders, necessitating thorough validation. But with structured data in some letters and unstructured data in others, manual validation posed several challenges for the Quality Assurance team.
To improve the validation process and ensure adherence to federal and state government laws, the client sought:
Infosys implemented an AI-powered document validation tool capable of comparing PDF documents and processing different content formats, logos, tables, images, and signatures enabled by its Optical Character Recognition (OCR) capabilities. This helped in classifying and categorizing unstructured and unorganized data.
The solution complied with rigorous standards for document validation, data security, and privacy, and earned the client an enterprise-wide recognition for the best use of AI in quality engineering.
