CLOUD MIGRATION, UNINTERRUPTED
How an American Spare Parts Company Achieved 100% Customer Satisfaction With Infosys’ Zero-Disruption Solution
The client, an American spare parts company, aimed to modernize their legacy merchandising system on the cloud. The approach involved migrating huge amounts of merchandising data. This included moving foundational and transactional records to modern cloud-based PaaS systems to enhance business process performance.
To ensure a seamless transition of vital master and transactional data, the client sought to:
By leveraging Infosys’ zero-disruption solution, the client successfully migrated their data to the cloud without impeding everyday operations. By implementing tests for 100% of business processes and ensuring adherence to a predefined schedule, the client was able to reduce overall turnaround time while delivering quality services to their customers.Moreover, the company experienced 95% higher business process performance, leading to a higher rate of successful data conversion across warehouses and stores. The solution enabled the client to successfully maintain zero customer complaints while achieving a flawless 100% customer satisfaction score.
