Financial Services

Financial services are shifting toward open banking, AI-driven insights, and enhanced cybersecurity as customers demand faster, more personalized services. With increasing pressure to innovate, banks are adopting cloud platforms and automation to remain competitive. Infosys, backed by enterprise-grade Microsoft technology, empowers financial institutions to modernize their operations, enhance security, and deliver next-generation services that improve customer trust and business performance.

ABN Amro

NAVIGATING SPLITS AND MERGERS

ABN AMRO, a leading Dutch bank, aimed to migrate its customers' data to a modern cloud platform and needed a partner who could guide them through this complex transition without disrupting daily operations. The bank partnered with Infosys to leverage its expertise in cloud and data management on Microsoft Azure.

Infosys ensured a smooth, zero-disruption migration, maintaining customer satisfaction throughout the process. This collaboration not only modernized the bank's IT infrastructure but also laid the foundation for a cloud-first strategy, enhancing agility, operational efficiency, and positioning ABN AMRO for future digital transformation and IT upgrades.

Danske Bank

LEADING AI-DRIVEN INNOVATION IN BANKING

Danske Bank is leveraging the combined power of Infosys and Microsoft to drive its AI strategy, enhancing both employee productivity and customer experience.

By integrating Microsoft 365 Copilot and other Gen AI solutions, the bank has streamlined operations and improved decision-making across its business units. This strategic focus on secure, scalable AI technologies positions Danske Bank as a leader in the Nordic banking industry, enabling future growth, innovation, and competitiveness in the rapidly evolving financial landscape.

Bendigo and Adelaide Bank

STREAMLINING THE BANKING EXPERIENCE WITH A UNIFIED CLOUD STRATEGY

Established in 1858, Bendigo Bank's history centers around their commitment to customer and community prosperity. The Bendigo and Adelaide Bank Group, formed from over 80 mergers and acquisitions, posed unique challenges with legacy systems tied to each transaction.

In 2021, they consolidated document management into a single cloud platform via Infosys Cobalt in just 18 months. Microsoft SharePoint Online served as the central repository, streamlining customer experiences and content library access. This boosted efficiency, security, and regulatory compliance while retiring legacy systems, reducing document duplication, and enhancing operations. The project served as the foundation for a more extensive lending transformation across the bank.

Largest Bank in the Philippines

DIGITIZING CUSTOMER ONBOARDING WITH MICROSOFT DYNAMICS 365

The largest bank in the Philippines faced challenges with outdated, paper-based operations, leading to inefficiencies, poor customer experience, and high operational costs. To overcome these hurdles, the bank partnered with Infosys to modernize its customer onboarding journey.

Infosys implemented Microsoft Dynamics 365 to streamline the process, integrate KYC checks, and enhance customer support with AI-driven chatbots. This resulted in a 66% reduction in onboarding time and a 27% boost in operational productivity, delivering a faster, more secure, and scalable solution for future growth.