Communications, Media,
and Technology

The communications, media, and technology industries are redefining themselves through digital transformation, fueled by 5G, AI, and immersive technologies. As the demand for digital content and services soars, companies need to innovate quickly to stay competitive. Infosys, integrated with cloud, AI, and collaboration tools from Microsoft, is helping businesses in this sector transform customer engagement, streamline operations, and leverage new technologies to stay ahead of market disruptions.

Spark New Zealand

BUILDING A FUTURE-READY BUSINESS WITH AGILE AND AI

Spark New Zealand, a leading telecommunications provider, faced competitive challenges with evolving technology and the need to innovate rapidly. To overcome these, they partnered with Infosys to re-engineer legacy platforms, creating a unified data system as their "single source of truth". Spark adopted Microsoft Azure, multi-vendor machine learning tools, and Snowflake for data warehousing, enabling them to scale AI and automation.

In 2018, Spark embraced agile work practices company-wide, forming cross-functional “tribes” to accelerate decision-making, improve customer experience, and empower employees. This transformation helped Spark deliver faster market responses and gain commercial value from data, including leveraging AI to predict customer churn and enhance retention.

Spark New Zealand

TRANSCENDING THE LIMITATIONS OF TRADITIONAL ERP WITH INTELLIGENCE

Spark's existing 25-year-old ERP architecture was not geared to meet the demands of an agile workplace. The company contended with challenges from delays in reporting, complex customer journeys, manual handoffs and more.

Spark partnered with Infosys for one of the largest and most complex implementations of Microsoft Dynamics 365 ERP in the telecommunications business to ensure robust data quality reporting and reconciliation. Leveraging the services and capabilities of Infosys, the company was able to implement an intelligent ERP that delivered agility and valuable business insights.

Infosys

ENHANCING DEVELOPER PRODUCTIVITY WITH GITHUB COPILOT

Infosys has embraced AI and cloud technologies to accelerate development and foster innovation. With over 200,000 developers worldwide, Infosys has long utilized GitHub to streamline collaboration.

Recently, the company integrated GitHub Copilot to further enhance developer productivity by enabling faster coding and improved focus. GitHub Copilot helps developers stay in the flow, reducing the need to switch between multiple tools. This integration has empowered Infosys' teams to innovate at scale, deliver secure, high-quality solutions, and enhance employee satisfaction while accelerating software development cycles.