Public Sector

Governments are prioritizing digital transformation to improve citizen services, enhance transparency, and foster sustainability. With pressures to modernize legacy systems and enable smarter decision-making, public sector organizations are turning to cloud, AI, and data analytics. Infosys, in partnership with Microsoft, helps public institutions adopt cutting-edge technologies to streamline services, ensure data security, and deliver impactful solutions that drive positive outcomes for citizens and society.

Brent Council

REVOLUTIONIZING HOUSING MANAGEMENT WITH POWERAPPS

Brent London Borough Council faced challenges with an unstructured, semi-manual housing management process spread across multiple fragmented systems. To address this, they partnered with Infosys to transform their service delivery model into an efficient, end-to-end solution. The new system, built with Microsoft PowerApps, integrated and streamlined processes across multiple channels.

This digital transformation enabled the council to consolidate their platforms and create a unified information view, significantly enhancing housing management services. The result was improved operational efficiency and a more structured, user-friendly approach to managing housing services in Brent.