Infosys has signed a five-year collaboration with automotive marquee smart Europe GmbH to refine its Direct-to-Customer (D2C) business model in Europe and provide enhanced customer experience, data-driven personalization, and engagement for the all-electric models from the iconic brand. Through this strategic collaboration, Infosys will help smart Europe GmbH redefine the online EV buying experience and apply state-of-the-art Machine Learning (ML) models to accurately forecast sales and aftersales demand.
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Infosys has enhanced its collaboration with Toyota Material Handling (TMH), a North American leader in material handling innovation, to deliver an immersive experience to its dealer ecosystem on the Infosys Meridian platform. Infosys has been collaborating with TMH for about two years in multiple digital transformation initiatives including its global telematics solution, enterprise data strategy and hyper automation. TMH partnered with Infosys to host a 4-day event, virtually on the Infosys platform. Delivering hyper-personalized experiences to dealers from across North America, the company disseminated information on the latest products and innovations in its forklifts and advanced logistics solutions.
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Kia America, the leading automaker and one of the TIME100 Most Influential Companies of 2023, wanted to simplify paper-based vehicle delivery process. In an effort to equip Kia dealers in America with a holistic digital tool that standardizes, customizes and digitizes customer experience, the company collaborated with Infosys. The Infosys Kia eDelivery Platform digitizes every aspect of vehicle delivery and provides a seamless and consistent experience for both customers and dealers, across the sales cycle.
Watch Christine Bagnard, Director of Sales and Field Operations, Kia America, Subba Kethu, Director of Digital Technology, Kia America and Rakesh Gollapalli, VP and Regional Head, Infosys, discuss the Kia eDelivery Platform and how it has reshaped customer experience.
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Mercedes-Benz, one of the world’s most successful automotive companies, embarked on a digital transformation journey in 2021 together with Infosys. Through its Retail of the Future (RoF) program, both companies collaborated to shift to a direct sales model, revolutionizing customer experience and delivering an unparalleled and luxurious sales journey.
In this video, Martin Milcke, Head of IT Competence Center Region Overseas, VP Mercedes-Benz Singapore and Siddhartha Das, AVP and Group Manager, Client Services, Infosys, discuss how the two companies worked together closely to build and implement a fully integrated omni-channel experience for Mercedes-Benz customers, both online and offline.
Johnson Controls-Hitachi Air Conditioning produces scroll compressors that are incredibly versatile and are suited for a variety of applications. However, the wide variety brought challenges when documenting the specifics of a customer's requirements.
Johnson Controls-Hitachi Air Conditioning turned to the cloud for their solution. Infosys conceptualized a cloud-based interactive product configurator, leveraging Infosys Cobalt. The custom solution provided relevant data and multiple selections at the customer’s fingertips while capturing their requirements and optimizing pricing for the sales team’s convenience. This resulted in faster sales cycles and enabled the sales team to meet expectations and go beyond, offering a personalized customer experience.
Siemens Healthineers, a medical devices manufacturer, used automation technologies to not only improve processes, but also connect with customers more closely.
