NEXT-GEN
DIGITAL EMPLOYEE EXPERIENCE

Global tech enterprise boosts
productivity with AI-driven DEX
platform for real-time end-user visibility.

Holistic DEX Visibility

A leading global technology enterprise faced growing complexity in managing digital workplace services across a large, distributed workforce. While digital tools and services continued to expand, the organization lacked a unified way to measure, correlate, and act on employee experience across touchpoints..

Key Challenges

No unified framework to gauge employee experience across digital services
Poor visibility into devices, services, and collaboration tool linkages
Reactive CSAT surveys suffering low responses and possible bias

Infosys partnered with the client to address these gaps by redefining how digital experience is measured, monitored, and improved.

Unified Digital End User Experience Platform

Infosys designed and implemented a comprehensive Digital End User Experience (DEX) framework, powered by an AI-led, product-centric Digital Workplace model. Built on the Infosys ESM Cafe Platform, the solution unified experience data across tools, services, and touchpoints into a single, actionable view.

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