ELEVATING
THE DIGITAL
EMPLOYEE
EXPERIENCE

How a major European retail
enterprise scaled workplace efficiency
through intelligent automation and
self-service innovation.

Scaling Workforce Support

A leading European consumer electronics retailer operating across multiple countries faced growing challenges in managing its digital workplace environment. As the company expanded its omnichannel operations, IT teams struggled to maintain efficient service delivery while supporting a large and distributed workforce.

Key Challenges

Fragmented communication preventing seamless knowledge transfer
Limited self-service capabilities causing delays in accessing information
High volumes of repetitive service desk requests exhausting IT resources
Heavy dependence on manual workflows increasing turnaround time and errors

Through automation, application upgrades, and self-service enablement, Infosys helped the organization modernize workplace operations while significantly improving employee experience.

Automation-Led Digital Workplace Optimization

Infosys implemented a Digital Employee Experience (DEX) framework to streamline operations, automate workflows, and enable self-service. Leveraging Microsoft Entra ID, N8N AI workflows, and Azure Runbooks, the solution enhanced employee experience and streamlined workflows across endpoint management and support services.

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