Infosys Topaz
Accelerating AI-first business value for Infosys and our clients.
As this Tech Navigator discusses, now is the time to go AI-first. But it is a fundamental change to how businesses should organize themselves and work. At Infosys, we make sure we thoroughly understand the transformation that’s needed. In our Live Enterprise transformation, we did everything internally before working with clients. But with our AI-first push, powered by Infosys Topaz, we are doing everything in parallel, using Infosys as a sandbox, so that clients can benefit from our experience as well as the full potential of the technology. In this way, we will help our clients move from cloud-led to ecosystem- and AI-led, accelerating growth.
First, important in all this is that we don’t see AI-first as a replacement of people. Rather, we want to use this transformative tech to amplify human potential. An example of this is how we use AI assistants that are trained on the enterprise knowledgebase and body of work across the organization. This unlocks value, allowing humans to do work productively, creating impact for the whole organization.
Also important, and we’ve dedicated a full section of the report to this, is the idea of responsible by design. This covers privacy, security, explainability, traceability, bias detection, IP and regulatory compliance. A lot of work we’re doing this year is to make sure the AI products we build are responsible by design.
As we take our AI-first strategy, through Infosys Topaz, to our clients, a few things will stand out:
Every person in the firm will get an AI assistant. If you’re a developer, you will get a code assistant to use to generate and complete code, write test cases etc. If you’re in support, you will use the AI assistant to identify root causes and understand parts of your job you may not be aware of.
PolyAI, as we’ve described, will allow a lot of this new technology to evolve – it means we as a firm can operate and pick the right AI provider and the right model to perform any operation.
Any activity will have “AI in the flow”. This means that employees don’t have to use separate screens and plug-ins all the time – the AI just helps them in their work, right where they are.
Building AI first talent is key to success, and enablement and training is required across three levels – awareness, AI solution building and deep tech AI engineering.
We have taken the strategy, architecture, design and learnings, and best practices from our AI-first implementation, coupled with the insights and learnings from client projects, to bring together Infosys Topaz.
Infosys Topaz brings in knowledge assets, specialized IP and platforms (150-plus pre-trained AI models and more than 10 AI platforms), AI talent (AI-first specialists and data strategists) and a partner and innovation ecosystem. In this way, Topaz helps customers navigate from a digital core to an AI-first core, providing them with cognitive capabilities, and helping them capitalize on generative AI opportunities.
As an example of some of the work Infosys Topaz has accomplished with clients:
We’ve created a personalized recipe generator for dietitians who are making recommendations based on ingredients purchased, age, diet type the user is on, and geography.
We created an efficient process for one manufacturing firm to search and map data on parts, and display on their site for easy reference using the text processing capabilities of GPT-3.
We have created an advisory service to help wealth managers make the right offerings to customers and be more relevant to their needs.
At Infosys, we are going AI-first so that we understand how to help your business go AI-first. To find out more, infosystopaz@infosys.com.
