Modernizing Member Enrollment
through Intelligent Automation

A California-based managed care organization improved
enrollment speed and reduced manual effort through
intelligent extraction and automation.

The Challenge

Enrollment was becoming increasingly effort-heavy for the organization. Manual document review, fax-based inputs, and repetitive data entry were slowing completion timelines and adding to administrative overhead.

Manual Document Review
Enrollment documents required manual analysis, increasing the time spent validating information
Time-intensive Data Entry
Enrollment details had to be manually entered into the AEE system, slowing completion
Fax-based Processing Complexity
Faxed enrollment forms required additional handling and manual data extraction

The Transformation

Rather than layering incremental fixes, Infosys helped the organization streamline how enrollment data was captured and processed. Through intelligent extraction and automation, manual effort was reduced, while information flowed more seamlessly into existing systems.

Solution

Automated Data Extraction
Captured key enrollment information from documents to reduce manual processing effort
Azure Form Recognizer Integration
Automated extraction of data from fax-based enrollment forms
Auto-population of Enrollment Systems
Enabled extracted data to directly populate fields within the AEE application

1,000 person-hours saved annually
Reduced manual effort across enrollment processing
20% faster enrollment completion
Improved overall speed of enrollment workflows
40% improvement in data quality
Strengthened accuracy and consistency across enrollment records