<p><span style="font-size:1.2em;">Customer-Centric Airlines Soar High</span></p>
<p><span style="font-size:1.1em;">Insights into Enhancing Traveler Experience</span></p>
Customer-Centric Airlines Soar High
Contents
<p><span class="">Welcome Aboard: The Importance of CX in Aviation</span></p>
<p><span class="">Flying Comfortably: Key Factors Shaping Traveler Experience</span></p>
<p>Voice of the Skies: Gathering Airline Traveler Feedback</p>
<p>Connected Skies: How Technology Elevates the Airline Traveler Experience</p>
<p>Salesforce in the Clouds</p>
<p>Wings of Change: A Bright Future for Customer-Centric Airlines</p>
<p><span class="">Infosys – Salesforce, Travel and Hospitality Capabilities</span></p>
<p>ABOUT AUTHORS</p>
<p><span style="font-size:1.0em;">Thank you for reading us</span></p>
Insights into Enhancing Traveler Experience
#1
Ever wonder why some airlines consistently leave you feeling valued and cared for, while others leave you feeling like just another traveler?
#2
What unexpected delight did you recently experience on a flight that truly exceeded your expectations?
#3
How would you react if your airline presented safety instructions through a unique and artistic representation?
#4
Beyond the practicalities of the flight, what kind of gestures and feedback capturing mechanisms would leave you feeling an emotional connection with the airline brand?
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